Tenants
Fees
From the 1st June 2019, agents are no longer legally able to charge a tenant, fees for referencing. We are pleased to comply to these regulations prior to the deadline.
Permitted charges in accordance with the Tenant Fees Act 2019:
Under the terms of the Tenant Fees Act 2019 if you enter into an Assured Shorthold Tenancy, payments which may apply are as follows:
Rent
Payable in advance on the 1st day of the month.
Deposits
Payable in advance on the 1st day of the month.
Holding Deposit:
Maximum 1 weeks’ rent
Early Termination When Requested by the Tenant(s):
A charge not exceeding the financial loss experienced by the Landlord(s)
Default Charge for Late Payment of Rent:
Limited to interested charged at 3% above Bank of England base rate, when rent is more than 14 days late
Default charge for replacement of lost key or security device:
Equivalent to the cost incurred
Changing the tenancy related paperwork after the commencement of the tenancy:
£50.00 inclusive of VAT
Deposits
5 weeks’ or 6 weeks’ rent depending upon the rental amount
Redress Scheme
We act as reliable and trustworthy negotiators for all landlord and tenant transactions. As your first point of contact we are available at all times. However should there ever be a break down in communication we are a member of the PRS (Property Redress Scheme) Membership ID PRS003971 https://www.theprs.co.uk/
Got a Complaint?
Our aim is to provide a first class service and to do everything we can to ensure you are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has been your contact and explain that you are dissatisfied with an aspect of the service you have received.
If you still remain unhappy with the way your complaint has been dealt with then please refer to our full complaints procedure which that can be downloaded here.
